Shipping & Delivery Policy

Last Updated: [Date]

At Be You, we want your shopping experience to be simple, convenient, and reliable. We carefully process and pack every order before handing it over to our delivery partners.

This Shipping & Delivery Policy explains how your order is processed, shipped, tracked, and delivered.

Order Processing

Once your order has been successfully placed and payment has been confirmed, our team begins processing your order.

Orders are generally processed within 1–3 business days.

Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, promotional events, new product launches, or other high-demand periods, processing may take slightly longer.

Delivery Timeline

After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your delivery location.

Delivery times may vary depending on:

• Your location

• Courier availability

• Weather conditions

• Public holidays

• Transportation delays

• Remote or difficult-to-reach locations

• Other circumstances beyond our reasonable control

The estimated delivery date provided at checkout or in your shipping confirmation should be considered an estimate and not a guaranteed delivery date.

Shipping Charges

A flat shipping charge of ₹50 applies to all orders placed on the Be You website.

The ₹50 shipping charge applies regardless of the total order value, number of products purchased, or order size.

The applicable shipping charge will be clearly displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, we will provide tracking information through email, SMS, WhatsApp, or your Be You account, where available.

You can use the tracking information to check the current status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

Delivery Attempts

Our courier partner may make multiple attempts to deliver your order.

Please make sure that the delivery address and contact number provided during checkout are accurate and that someone is available to receive the package.

If the courier is unable to deliver your order because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, the package may be returned to us.

Additional shipping charges may apply if the order needs to be shipped again.

Incorrect or Incomplete Address

Please carefully review your shipping address before completing your order.

If you notice an incorrect address immediately after placing your order, contact us at [support email] as soon as possible.

We will try to update the address if the order has not yet been dispatched.

Once an order has been shipped, we may not be able to change the delivery address.

Delayed Delivery

Although we work with our delivery partners to ensure timely delivery, delays can occasionally occur.

A delivery may be delayed because of:

• Severe weather

• Courier network issues

• Transportation disruptions

• Public holidays

• High order volumes

• Incorrect address information

• Regional restrictions

• Natural disasters

• Other circumstances outside our reasonable control

If your order has not arrived within the expected delivery period, please contact our customer support team.

Lost or Damaged Package

If your package appears to have been damaged during delivery, please contact us as soon as possible.

We may request photographs of:

• The outer packaging

• Shipping label

• Damaged packaging

• Product received

If your shipment is confirmed to have been lost in transit, we will work with the relevant delivery partner to investigate the shipment and provide an appropriate resolution.

Open Package at Delivery

Where available, we recommend checking the package condition at the time of delivery.

If the package appears visibly damaged, tampered with, or opened, please document the condition of the package and contact our customer support team.

Delivery to Remote Locations

Delivery to certain remote or non-serviceable locations may take longer than the standard estimated delivery time.

If your location is not serviceable, we will notify you where possible and provide the available options.

Cash on Delivery

Cash on Delivery (COD) may be available for selected products, locations, and order values.

COD availability will be displayed during checkout.

Additional COD charges may apply where applicable.

International Shipping

At present, Be You ships to [India only / selected international destinations].

If international shipping becomes available, applicable shipping charges, taxes, duties, customs fees, and delivery conditions will be displayed or communicated before shipment where applicable.

Important Note

Delivery timelines are estimates and may vary depending on the destination and circumstances affecting the courier network.

Be You is not responsible for delays caused by circumstances beyond our reasonable control. However, we will make reasonable efforts to assist you and coordinate with our delivery partner whenever an issue occurs.