Return & Refund Policy

Return & Refund Policy

Effective Date: August 17, 2026

At Be You, we want every order to reach you correctly and in perfect condition. Because lingerie and intimate-wear products are hygiene-sensitive, we accept returns only when the product delivered is wrong or defective.

1. When Can You Request a Return?

A return request may be raised only in the following situations:

  • Wrong product delivered: You received a different product, size, color, style, or variant from what you ordered.

  • Defective product: The product has a manufacturing defect or was damaged before or during delivery.

Returns are not accepted for change of mind, incorrect size selection, color preference, fit preference, or products that simply do not meet personal expectations.

2. Hygiene & Product Condition

For hygiene and safety reasons, returned lingerie must be:

  • Unworn and unused.

  • Unwashed and free from any stains, marks, perfume, or other odors.

  • In its original packaging, with tags and labels attached.

  • Accompanied by the original invoice/order details.

Products that have been worn, washed, altered, damaged after delivery, or returned without the original packaging may not qualify for a return.

3. How to Report a Wrong or Defective Product

Please contact our customer support within 48 hours of delivery and provide:

  1. Your order number.

  2. A description of the issue.

  3. Clear photographs of the product and packaging.

  4. A photograph of the shipping label, where applicable.

For certain defective-product claims, we may request additional photographs or a short video to help us verify the issue.

4. Return Approval

All return requests are subject to verification by Be You. Once the issue has been reviewed and approved, we will provide instructions for returning the product.

Please do not send a product back without receiving return instructions from our customer support team.

5. Refunds

If a return is approved because the wrong or defective product was delivered, you may receive:

  • A replacement product, subject to availability; or

  • A refund for the eligible product, depending on the circumstances.

Approved refunds will be processed after the returned product has been received and inspected. The time taken for the amount to appear in your account may depend on your payment provider or bank.

6. Products That Are Not Eligible for Return

Returns will not be accepted for:

  • Change of mind.

  • Incorrect size ordered by the customer.

  • Fit or comfort preferences.

  • Color preference.

  • Products that have been worn or washed.

  • Products damaged by the customer.

  • Products altered or modified after delivery.

  • Requests submitted outside the specified return-reporting period, except where required by applicable law.

7. Shipping Costs for Approved Returns

When a return is approved because Be You sent the wrong product or the product was defective, we will provide the applicable return instructions and address the return shipping arrangements as appropriate.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once an order has been processed or shipped.

9. Contact Us

For return or refund assistance, please contact Be You customer support through the contact details provided on our website.

Be You
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